General Terms and Conditions

Before publishing: enter owner and address (placeholders in square brackets). These terms do not replace legal review. The German version is authoritative.

§ 1 Scope

(1) These General Terms and Conditions apply to all contracts for the delivery of goods concluded between Ventora Klima — Kabel Vertrieb Deutschland, [Vollständiger Name / Inhaber], [Straße und Hausnummer], [PLZ und Ort], Deutschland (the "Seller") and the customer.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession (Section 14 BGB).

(3) Deviating terms of the customer do not become part of the contract unless the Seller expressly agrees to them in writing.

§ 2 Conclusion of contract

(1) Product presentations on the website, in price lists, flyers and brochures are not binding offers but an invitation to order.

(2) The customer submits a binding offer by ordering by email, telephone, in writing or via a payment link embedded on the website. The contract is concluded when the Seller accepts the order by order confirmation in text form or delivers the goods. When paying via a payment link, the contract is concluded upon completion of the payment process.

(3) The Seller stores the contract text and sends it to the customer together with these terms in text form with the order confirmation.

§ 3 Prices and payment

(1) For consumers, the stated prices are final prices including statutory VAT. For entrepreneurs, the agreed net prices plus statutory VAT apply; volume and project prices apply only when the stated quantity is purchased within one order.

(2) Shipping costs are shown separately and communicated before the order is placed.

(3) Payment is made in advance, via the offered online payment service or, for entrepreneurs by agreement, on invoice with a payment term of 14 days from the invoice date. Statutory default interest applies in case of late payment.

§ 4 Delivery and transfer of risk

(1) Delivery is made within Germany by parcel service or freight forwarder to the delivery address specified by the customer. Delivery times are stated in the order confirmation and are non-binding unless expressly promised as binding.

(2) For consumers, the risk of accidental loss and deterioration passes upon handover of the goods to the consumer. For entrepreneurs, the risk passes upon handover of the goods to the carrier.

(3) Obvious transport damage must be reported to the carrier upon delivery and to the Seller without delay. For consumers, failure to do so does not affect their statutory warranty rights.

§ 5 Retention of title

The goods remain the property of the Seller until paid in full. For entrepreneurs, retention of title also extends to the settlement of all claims from the ongoing business relationship.

§ 6 Right of withdrawal for consumers

Consumers have the following right of withdrawal for distance contracts. Entrepreneurs have no right of withdrawal.

Instructions on withdrawal

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us (Ventora Klima — Kabel Vertrieb Deutschland, [Vollständiger Name / Inhaber], [Straße und Hausnummer], [PLZ und Ort], Deutschland, email: kontakt@ventora-klima.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post (freight goods), the cost is estimated at a maximum of approximately €120. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Ventora Klima — Kabel Vertrieb Deutschland, [Vollständiger Name / Inhaber], [Straße und Hausnummer], [PLZ und Ort], Deutschland, email: kontakt@ventora-klima.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate.

§ 7 Returns by entrepreneurs

(1) Entrepreneurs have no statutory right of withdrawal or return.

(2) A goodwill return of defect-free goods is only possible with the Seller's prior written consent and requires that the goods are returned unused, complete and in their original packaging within 14 days of delivery. The customer bears the cost and risk of the return shipment. A restocking fee of 15 % of the net value of the goods is charged; the customer may prove that the Seller incurred lower costs.

(3) Custom-made products, project deliveries at individually agreed prices and units that have already been filled with water or put into operation are excluded from goodwill returns.

§ 8 Warranty

(1) Statutory warranty rights apply unless otherwise provided below.

(2) If the customer is a consumer, the limitation period for claims for defects in new goods is two years from delivery of the goods.

(3) If the customer is an entrepreneur, the limitation period for claims for defects in new goods is one year from delivery of the goods. This does not apply to claims for damages arising from injury to life, body or health, in cases of intentional or grossly negligent breach of duty by the Seller, fraudulent concealment of a defect, assumption of a guarantee of quality, or claims under the German Product Liability Act; in these cases the statutory limitation periods apply. The entrepreneur's duty to inspect and notify under Section 377 German Commercial Code (HGB) remains unaffected: obvious defects must be reported in text form within 7 days of delivery, hidden defects without delay after discovery.

(4) Greenpads, filters and other consumables are subject to normal wear; their wear does not constitute a defect. The same applies to damage caused by improper use, omitted cleaning, frost, additives in the water tank (e.g. cleaning agents, fragrances) or third-party interventions.

(5) Defects must be reported to kontakt@ventora-klima.de stating the invoice number. The Seller may, at its option, repair or replace; if subsequent performance fails, the customer may reduce the price or withdraw from the contract.

§ 9 Liability

(1) The Seller is liable without limitation for damages arising from injury to life, body or health, in cases of intent and gross negligence, fraudulent concealment of a defect, assumption of a guarantee, and under the German Product Liability Act.

(2) In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment is essential for the proper performance of the contract and on whose observance the customer may regularly rely), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

§ 10 Intended use

The units are evaporative coolers for open and semi-open areas and for ventilated rooms. They lower the perceived temperature by evaporating water; a specific room temperature is not guaranteed. The effect depends on humidity, air exchange and placement. Cooling area and airflow figures are manufacturer specifications under reference conditions. The manufacturer's operating and care instructions must be observed.

§ 11 Dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the Seller's registered office.

(3) Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.

Version: 06.09.2026